The following privacy notice describes how VGK Business Solutions Ltd. collects, stores, uses and shares information we obtain from you. It also describes how you are able to access and update your personal information.
Last updated: January 22, 2021
VGK Business Solutions Ltd. only collect personally identifiable information that you voluntarily and knowingly provide us through contact and purchases. Some non personally identifiable data is collected in the process of your visit to our website by our web hosting infrastructure.
We do not automatically collect any user data through our product, VGK Project™. The only data we have regarding your use of VGK Project™ is data you provide us through product purchase and contact with us.
We use your data for the purpose for which it was provided only.
Details (click to expand)
User data we collect through this website
When you contact us we collect your name, query details, contact details and sometimes your IP address. You can contact us through email, contact forms, comments, chat, or phone. We may also collect your product preferences and feedback about our website(s) and our product(s), if you choose to provide them to us.
How you consent to us handling your personal information?
We interpret your contacting us by phone or email as consent to record your contact details and query in order to deal with it. In order to contact us through contact forms, comments, or chat you must expressly agree to our recording the personal details you provided in order to deal with your query.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Pages on this website may include embedded content (e.g. videos, chat, images, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Links to third party websites
VGK Business Solutions Ltd. is not responsible for the content or privacy practices of third party websites linked from this website.
User data we collect through VGK Project™
In order to register VGK Project™, and related products you must provide contact information (name, email, address, and company details) and financial details (like credit card number, expiration date, bank details). You may voluntarily provide us with additional information such as product preferences, product requirements, company details, and other information.
We do not carry out any automated collection of information using our software. We do not automatically retrieve usage data, crash reports nor any other statistics. You are welcome to contact us by email and submit these details by email if and when you wish.
Links to third party websites
VGK Business Solutions Ltd. is not responsible for the content or privacy practices of third party websites linked from VGK Project™. We make reasonable efforts to make sure the privacy practices of 3rd party websites linked from VGK Project™ are compliant with PIPEDA.
Information we collect from other sources
Currently we do not collect any personal information from other sources.
Purposes for which we collect your personal information
The purpose of information you provide to us is usually clear from context or else explicitly stated. The following are the purposes for which VGK Business Solutions Ltd. collects your information:
- Provide you with products or services you have requested
- Answer your query and communicate with you about our products or services
- Process your payments
- Inform you about product and service promotions
- Invite you to participate in questionnaires and surveys related to VGK’s products and services.
We use your feedback and non personally identifiable information to improve our website. If you submit a review about any of our products, you authorize us to publish your review at our discretion.
If you register on this website we ensure your registration is successful, and use your contact details to contact you about our products, services, and support.
We compile feedback, crash reports, results from surveys and questionnaires in order to improve our products and services and/or develop new ones.
We aggregate anonymous website usage statistics in order to improve our website.
We do not sell or disclose any personal information to third parties without your consent.
How long we retain information about you?
When you contact us we store your contact details and query as long as it is required in order to respond to your query and meet regulatory and legal requirements.
When you buy products from us we store your name and contact details in our list of buyers as long as it is necessary as per legal requirements.
If you leave a comment, the comment and its metadata are retained indefinitely or until you ask us to remove it.
If you register on our website, we store your personal information in your user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Who we share your information with?
We only share information with third parties that are required to fulfill your request and that are agreed upon as part of our services. This includes the following:
- Sharing your financial details with credit card processing companies, payment providers, or banks
- Sharing your contact details with shipping companies
- Sharing your contact details and purchase history with our customer support representatives
- Our web hosting provider has access to all website traffic
We do not share personal information with any third parties with the exception of those necessary to perform our services and those explicitly agreed upon with you.
Visitor comments may be checked through an automated spam detection service.
We disclose information to law enforcement agencies upon legal request for such information.
How you can view and/or modify your personal information?
You control the personal information we have about you. Please contact us via email or contact form in order to:
- See what data we have about you, if any
- Change/correct any data we have about you
- Have us delete any data we have about you
- Opt out of any future contacts from us
- Express any concern you have about our use of your data
For any queries please use the contact form provided.
What security is in place for your data?
We take all reasonable precautions to protect your information. Whenever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to a payment provider in a secure way. Your information is stored encrypted and used only to perform the service you have ordered. Only employees who need the information to perform the services (e.g. billing or customer service) are granted access to the relevant financial information.
Who is our data regulator?
Office of the Privacy Commissioner of Canada is the regulator for clients outside of the province of Alberta.
Office of the Information and Privacy Commissioner of Alberta is the regulator for clients within the province of Alberta.
You can get in touch with us using the contact form at the bottom of any web page or by sending us an email. If your inquiry is urgent call or send an SMS to our mobile phone number.
Phone & SMS: +1 780 236 3597
Our hours of operation are 9AM and 4PM Monday to Friday, Mountain Standard Time (USA & Canada).