Privacy Policy

When you use our website we automatically collect non personally identifiable information. This includes your general location, the parts of the website you visit and your time of visit. This information is automatically collected by our hosting provider Siteground, whose privacy policy can be found here).

When you contact us we collect your name, query details, contact details and sometimes your IP address. You can contact us through email, contact forms, comments, chat, or phone. We may also collect your product preferences and feedback about our website(s) and our product(s), if you choose to provide them to us.

How you consent to us handling your personal information?

We interpret your contacting us by phone or email as consent to record your contact details and query in order to deal with it. In order to contact us through contact forms, comments, or chat you must expressly agree to our recording the personal details you provided in order to deal with your query.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Pages on this website may include embedded content (e.g. videos, chat, images, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

Your interaction with embedded content on this website means you agree to the privacy policies of the related application. YouTube videos (see Google privacy policy) and chat are the only embedded content currently available.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Links to third party websites

VGK Business Solutions Ltd. is not responsible for the content or privacy practices of third party websites linked from this website.

In order to register VGK Project™, and related products you must provide contact information (name, email, address, and company details) and financial details (like credit card number, expiration date, bank details). You may voluntarily provide us with additional information such as product preferences, product requirements, company details, and other information.

We do not carry out any automated collection of information using our software. We do not automatically retrieve usage data, crash reports nor any other statistics. You are welcome to contact us by email and submit these details by email if and when you wish.

Links to third party websites

VGK Business Solutions Ltd. is not responsible for the content or privacy practices of third party websites linked from VGK Project™. We make reasonable efforts to make sure the privacy practices of 3rd party websites linked from VGK Project™ are compliant with PIPEDA.

Currently we do not collect any personal information from other sources.

The purpose of information you provide to us is usually clear from context or else explicitly stated. The following are the purposes for which VGK Business Solutions Ltd. collects your information:

• Provide you with products or services you have requested
• Answer your query and communicate with you about our products or services
• Process your payments
• Inform you of any product or service revisions, changes to our policies (including this privacy policy), and other communication relevant to your business with us
• Inform you about product and service promotions
• Invite you to participate in questionnaires and surveys related to VGK’s products and services.

We use your feedback and non personally identifiable information to improve our website. If you submit a review about any of our products, you authorize us to publish your review at our discretion.

We use your financial details to process payments for products you have purchased. Financial details are always transmitted to us in encrypted format. Whenever possible we make use of third party services to process your payment data, in which case your financial data never reaches us but is processed according to the privacy policy of our payments provider.

If you register on this website we ensure your registration is successful, and use your contact details to contact you about our products, services, and support.

We compile feedback, crash reports, results from surveys and questionnaires in order to improve our products and services and/or develop new ones.

We aggregate anonymous website usage statistics in order to improve our website.

We do not sell or disclose any personal information to third parties without your consent.

When you contact us we store your contact details and query as long as it is required in order to respond to your query and meet regulatory and legal requirements.

When you buy products from us we store your name and contact details in our list of buyers as long as it is necessary as per legal requirements.

If you leave a comment, the comment and its metadata are retained indefinitely or until you ask us to remove it.

If you register on our website, we store your personal information in your user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We only share information with third parties that are required to fulfill your request and that are agreed upon as part of our services. This includes the following:

• Sharing your financial details with credit card processing companies, payment providers, or banks
• Sharing your contact details with shipping companies
• Sharing your contact details and purchase history with our customer support representatives
• Our web hosting provider has access to all website traffic

We do not share personal information with any third parties with the exception of those necessary to perform our services and those explicitly agreed upon with you.

When you leave comments on our website, an anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service’s privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Visitor comments may be checked through an automated spam detection service.

We disclose information to law enforcement agencies upon legal request for such information.

You control the personal information we have about you. Please contact us via email or contact form in order to:

• See what data we have about you, if any
• Change/correct any data we have about you
• Have us delete any data we have about you
• Opt out of any future contacts from us
• Express any concern you have about our use of your data

For any queries please use the contact form provided.

We take all reasonable precautions to protect your information. Whenever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to a payment provider in a secure way. Your information is stored encrypted and used only to perform the service you have ordered. Only employees who need the information to perform the services (e.g. billing or customer service) are granted access to the relevant financial information.

Office of the Privacy Commissioner of Canada is the regulator for clients outside of the province of Alberta.

Office of the Information and Privacy Commissioner of Alberta is the regulator for clients within the province of Alberta.

We reserve the right to modify this privacy policy at any time, so please review it frequently.

Changes and clarifications will take effect immediately upon their posting on the website. Your use of our website and products after any such changes indicate agreement with the updated privacy policy. If a revision is material we will try to provide at least 30 days notice to our customers prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.